Legal notice

■ Seller

GRRUU

■ Business Manager

Kyoko Matsui

■ Address

1-13-5 Sakurajosui, Setagaya-ku, Tokyo 156-0045

■ Phone Number

090-5561-9299
*Please note that, as a general rule, we do not accept inquiries via telephone.

■ Email Address

grruu.kou@gmail.com

■ Product Price

Prices displayed on the order screen include consumption tax.

■ Fees Other Than Product Price

・ Consumption tax (included in the product price)
・ Shipping fee: Free nationwide (covered by us)
・ Bank transfer fees (if paying via bank transfer)

■ Payment Methods (Tentative as of May 2026)

The following payment methods are available:

<Credit Card>
・ Visa / Mastercard / American Express / JCB
　※ Payment is finalized at the time of the order.
・ Installment payments and revolving credit are subject to the terms of your card issuer.

<Other Electronic Payments>
・ Shop Pay
・ (Add as needed: Apple Pay / Google Pay, etc.)
※ Payment is finalized at the time of the order.

■ Product Delivery

Items will be shipped approximately 4 to 6 weeks after the order is placed.
We will notify you in advance if there are any changes to the production schedule.

■ Returns, Refunds, and Exchanges

Due to the nature of the products, we generally do not accept returns or exchanges based on customer preference.

However, if there is a defect with the delivered product or if you encounter any issues, please feel free to contact us. Our top priority is ensuring that you can shop with confidence and peace of mind.

*Please contact us within 7 days of receiving the product.

We will cover the shipping costs in the event of a product defect.
Shipping costs for returns or exchanges due to customer preference are to be borne by the customer.

■ Other Information

・ Regarding Individual Product Variations
As each item is individually finished by artisans after an order is placed, slight irregularities in shape or minor size variations may occur. We appreciate your understanding.

・ Caring for Your Jewelry
Depending on the specific item, strong impacts may cause scratches, deformation, or damage. Please handle your purchased jewelry with care.
Additionally, due to the nature of silver, discoloration may occur over time due to exposure to sweat, skin oils, or elements in the air.
Wiping the jewelry with a soft cloth after use will help maintain its shine for longer.

・ Regarding Metal Allergies
The materials used for each product (e.g., K18 gold, Silver 925) are clearly specified; please check these details to ensure compatibility with your skin.
Should you experience any symptoms of a metal allergy, please discontinue use immediately and consult a physician.

・Precautions for Use
While this product is intended for daily use, we recommend refraining from wearing it in situations where doing so might pose a safety risk.

・Repairs
We aim to be flexible in accommodating requests such as refinishing or resizing items you have purchased and enjoyed; please contact us to discuss your needs.
*Whether a repair is performed free of charge or for a fee depends on the specific circumstances.

・"Cooling-off" Period Not Applicable
As sales on this site constitute mail-order transactions, the legally mandated "cooling-off" period does not apply. Please be aware of this policy.

・Purchases for Purposes Other Than Intended Use / Returns
To ensure that every customer receives products in brand-new, optimal condition, we strictly refuse requests involving repeated, casual returns or exchanges, as well as bulk orders suspected to be for resale purposes.